Welcome to LeadSync. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your data when using our WhatsApp automation and chatbot service.

1. Information We Collect

Your WhatsApp phone number
Name (if provided)
Messages, attachments or queries shared through WhatsApp
Technical logs such as timestamps and message metadata

2. How We Use Your Information

We use the collected information strictly to:

Respond to your queries through automation
Help the Chartered Accountant support team resolve your issue
Create internal support tickets when needed
Improve AI response quality

3. Data Sharing

We only share your information with:

The Chartered Accountant handling your request
WhatsApp & Meta Cloud API infrastructure
Internal systems strictly necessary for processing your ticket

We do NOT sell, rent, or trade your data under any circumstances.

4. Data Retention

We retain chat history and tickets only as long as necessary for business or legal reasons, after which they are securely deleted.

5. Your Rights

You may request the following at any time:

Access to your personal data
Correction of any stored information
Complete deletion of your data from our systems

6. Contact Us

For privacy-related questions, feel free to contact us at support@leadsync.work.